Frequently Asked Questions
Everything you need to know about our healing crystals and your shopping experience.
How do I know if the crystals are authentic?
At AtPerry's, we source only 100% natural and authentic healing crystals. Each gemstone is hand-selected and undergoes a rigorous quality check to ensure it meets our high standards for purity and energy.
Do you ship worldwide and how long does it take?
Yes, we offer international shipping to most countries. Domestic orders typically arrive within 3-7 business days, while international shipping can take 10-21 business days depending on your location and customs processing.
What is your return policy for jewelry and crystals?
We offer a 30-day satisfaction guarantee. If your crystal or jewelry piece doesn't resonate with you, you can return it in its original, unused condition for a full refund or exchange.
How should I cleanse and charge my new crystals?
We recommend cleansing your crystals upon arrival using sage smoke, moonlight, or placing them on a selenite charging plate. Avoid water for porous stones like Selenite or Malachite.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through select providers at checkout.
Will my crystal look exactly like the one in the photo?
Because our crystals are natural products of the Earth, each piece is unique. While the size and quality will match the description, expect slight variations in color, pattern, and shape—making your piece one-of-a-kind.